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Privacy Policy

Privacy notice

We hold the highest respect for our customers and guarantee our commitment to your privacy. We do not sell any of the information provided by you to any other institutions.

This privacy notice includes information about which data we as a company collect, how we handle and secure it, and what your rights are with regards to your personal information.

This notice applies to customers who purchase via our online shop, credit account customers, and mailing list subscribers.

Who we are?

Wall 2 Wall Wines is solely responsible for the data we hold on our customers and subscribers.

What information do we collect?

For customers registered with our online shop, we store the following information. Please note that we only store information that you as a customer provide us with. You are under no obligation to provide us with this information.

- Name

- Telephone number

- Email Address

- Postal Address

- Billing Address

- Twitter Handle

- Facebook Page

- G+ Name

- Password

- Purchase history

For mailing list subscribers, we store the following information:

- Name

- Location

- Email Address

For credit account customers, we store the following information:

- Business name

- Contact name

- Telephone number

- Billing address

- Delivery address

- Purchase history

- Email address

How do we use personal information?

We use personal information for the following purposes:

- Account set up and administration

- Delivering marketing and events communication

- Providing goods and services

- Personalisation of content

What legal basis do we have for processing your personal data?

Our legal basis for holding personal information on our customers is contract for the duration of the sales process. When the contract has been fulfilled, our basis is legitimate interest: we hold data to improve our services, and for ease of future purchases.

Our legal basis for holding personal information on our mailing list subscribers is consent. You may withdraw your consent at any time by clicking the 'unsubscribe' link at the bottom of any email, or by contacting us by phone, email or post.

When do we share personal data?

We treat personal data confidentially, and only share it when necessary to provide our services. The only time we will share any personal data we hold is to share names and addresses with an external courier company when required to make deliveries.

Where do we store and process personal data?

All personal data relating to our customers is stored on our own closed company database.

All personal data relating to our mailing list subscribers is stored with our mail clients Campaign Monitor and Drip. You can see their privacy policy here: and

How do we secure personal data?

All digitally held data is password protected and accessible only to company employees. It is held on a closed secure system, which utilises end to end encryption. All staff members are trained on our data protection policies. All data is backed up to a secure location every 24 hours.

How long do we keep your personal data for?

Basic customer contact details are held for ten years. Purchase history is deleted after two years.

Mailing list subscribers are removed after one year of inactivity.

Your rights in relation to personal data

You may access your personal data at any time by contacting us. We will correct or delete your personal data at any time on receiving your instruction to do so.

Mailing list subscribers may withdraw their consent for their personal data to be held at any time by contacting us or by clicking the 'unsubscribe' link at the bottom of any email.

How to contact us?

Should you wish to contact us with any questions or concerns about our privacy practices, your personal information, or if you wish to file a complaint, you can do so by the following methods:


Wall 2 Wall Wines Limited

14a New Road 


CF36 5DN


If applicable, you may also include information on:

Use of cookies and other technologies

We use cookies to track your movement around our website. These are small text files stored on your computer. Cookies allow us to process online orders, as well as to track trends. We only use tracking information internally, to improve how our website works. We do not share any of our cookie data, except by making use of Google Analytics. You can view Google's privacy policy here:

You can disable cookies on your web browser at any time.